Cancellation policy

At PupplyBox, we strive to make your subscription experience as seamless and enjoyable as possible for you and your dog! Below are the details of our cancellation policy to ensure clarity and satisfaction.

Subscription Plans and Auto-Renewal

PupplyBox offers 1-month, 3-month, 6-month, and 12-month subscription plans. All plans auto-renew at the end of the term unless canceled. You can cancel anytime by reaching out to us via chat or emailing us at info@pupplybox.com. However, canceling doesn’t provide a refund for prepaid boxes or stop pending charges for your current term. You’ll receive any remaining boxes in your plan, but it won’t renew. For help, contact us and we will be more than happy to assist. Cancellations must be made before the renewal date to avoid being charged for the next box. We do not charge a cancellation fee.

How to Cancel Your Subscription

You can cancel anytime by reaching out to us via chat or emailing us at info@pupplybox.com. However, canceling doesn’t provide a refund for prepaid boxes or stop pending charges for your current term. You’ll receive any remaining boxes in your plan, but it won’t renew. For help, contact us and we will be more than happy to assist. Cancellations must be made before the renewal date to avoid being charged for the next box.

Skipping or Rescheduling Your Subscription

We understand that flexibility is important! If you need a break, you can skip or reschedule your next box by logging into your account and adjusting your subscription settings. You can also contact our support team at Info@pupplybox.com for assistance with skipping or pausing your subscription.

Customer Support

Our support team is here to help with any questions or concerns about your subscription. If you need assistance with canceling, skipping, or rescheduling your box, or if you have any other inquiries, please reach out to us at Info@pupplybox.com. We aim to respond to all inquiries within 2 business days.